The same customer, not three strangers
She buys in your store, again on Amazon, and asks a question on Instagram — and to your systems she is three different people. We build the CRM that stitches every channel into one customer, so you sell to the person you already know.
Omnichannel inbox · Catalogue · Orders · Returns · Loyalty · Support
One inbox, every channel
A DM on Instagram, a marketplace question, a WhatsApp about a return — answered by three people who cannot see each other, saying three different things. This puts every message in one inbox, against one customer, with the order history right there.
Is the tan version back in stock?
2m · repeat buyer
Want to return order #40218
18m
Does this ship to Kochi?
40m
Invoice for GST filing
1h
Who you're talking to
Sneha Kapoor
Gold · 1,240 pts- 4 orders · ₹9,549 LTV
- Last bought 12 days ago
- No open returns
The order history sits beside the message — no “let me check and call back”.
The offer that lands because it knows her
A generic 10%-off blast trains customers to wait for discounts. Offers tied to what someone actually bought, and where they are in your loyalty tiers, sell the next thing instead of discounting the last.
Silver
0–999 pts
Gold
she's here1,000–2,499 pts
Platinum
2,500+ pts
Offers that trigger on behaviour
Bought a handbag, no wallet yet
Matching wallet at a bundle price
60 days since last order
A win-back nudge, not a sitewide sale
Crossed into Gold this month
Early access to the new drop
Abandoned a full cart
One reminder, then it stops
Every channel, order and return on one counter
Single store or a dozen outlets plus three marketplaces — the customer should be one record, and the operations behind them should not need a different login each.
Customer & channels
- Unified customer profile
- Omnichannel message inbox
- Store, web & marketplace sync
- Segments & audiences
Catalogue & orders
- Catalogue & pricing rules
- Order management
- Returns & exchange desk
- Invoice & GST
Stock & fulfilment
- Stock visibility across outlets
- Low-stock & reorder alerts
- Delivery & courier tracking
- Click-and-collect
Loyalty & support
- Loyalty tiers & points
- Behaviour-based offers
- Support ticketing
- Reviews & referrals
Count how many times your best customer is in your database
For most retailers it is three or four times, under three or four channels. Tell us where your customers buy, and we will show what stitching them into one record would reveal.
- One customer across store, web and marketplace
- Every channel's messages in one inbox
- Offers that trigger on behaviour, not blasts
- Stock and orders visible across outlets