The follow-up call that brings the patient back
Enquiries, appointments and insurance claims usually live in three systems that never speak. We build the one that connects them — and turns the OPD recall from a paper register into a reminder that sends itself.
OPD scheduling · Recalls · TPA claims · WhatsApp · Feedback
Three systems, and the patient falls through the gaps between them
The enquiry desk does not know about the appointment. The appointment book does not know about the claim. So the recall that keeps a patient — and the revenue — never gets made.
Enquiries
A phone register and a WhatsApp number
Blind to: Whether the enquiry ever became a visit
Appointments
A separate scheduling book or spreadsheet
Blind to: Who needs recalling, and when
Claims
The billing desk, on its own
Blind to: The patient history the claim belongs to
We replace the three with one, so the recall knows the visit happened.
The recall engine
A follow-up that depends on a busy front desk remembering is a follow-up that does not happen. This one runs on the calendar the moment a visit is closed.
Day 0
Visit closed
Doctor sets a 15-day review at the end of the consultation.
Day 13
Reminder sent
WhatsApp to the patient, with a one-tap slot to confirm.
Day 14
Desk alerted
Unconfirmed recalls surface on the front-desk worklist.
Day 15
Patient returns
Or is marked lost, so nobody is left guessing.
Follow-up recall rate
Illustrative, from work in this sector — confirmed against your own baseline in discovery.
Built around a clinic day, not a sales pipeline
The vocabulary is patients and appointments, not leads and deals — because software that speaks the wrong language is software the front desk works around.
Front desk
- Patient enquiry desk
- OPD appointment scheduling
- Doctor availability grid
- Token & queue display
Clinical follow-through
- Recall & reminder engine
- Visit history timeline
- Referral tracking
- Health-package renewals
Billing & claims
- TPA / insurance claim desk
- Pre-authorisation tracking
- Estimate & final billing
- Claim ageing & follow-up
Voice & insight
- Feedback & NPS capture
- Complaint resolution
- Doctor & department dashboards
- Footfall & conversion reports
A claim desk that chases before the payment ages
Most hospital cash is not lost, it is late — stuck in a claim nobody followed up. The desk sorts every claim by how long it has been waiting and escalates on its own.
₹18.4L
42 claims
Submitted, within norms
₹11.2L
23 claims
First follow-up due
₹7.6L
11 claims
Escalated to TPA desk
₹3.1L
4 claims
Flagged to management
Each bucket escalates on its own schedule — the 30-day column is a management alert, not a surprise at month-end.
Start with the recalls you are quietly losing
Tell us how you track follow-ups today. If it is a register or a memory, that is usually the fastest place a connected system pays for itself.
- OPD scheduling with a live doctor grid
- Recalls that send themselves on WhatsApp
- TPA claims sorted and chased by ageing
- Role-based access with a full audit trail